Equipment needs are of one of the greatest challenges that the modern lab faces. In order to overcome it, the lab must have a healthy business relationship with its lab equipment suppliers. An optimal supplier will meet a lab’s equipment needs within the parameters of its budget and logistical requirements. Below are a few things to consider when choosing a supplier.
1. Customer Service
All suppliers promise a commitment to client satisfaction, but not all follow through on that promise. This is a particularly big issue for small labs with limited buying power. Place an emphasis on choosing a supplier that caters to small to mid-sized clientele.
Never choose equipment based on the selection stocked by the lab equipment suppliers. Instead, determine the optimal equipment, and choose a company that can provide it. Also, know what the supplier’s protocol is when a client, while under contract, requires hardware that it does not have.
3. Service Agreements
Most equipment will require ongoing maintenance by a technician. When leasing, the service agreement is included in the lease. When buying, the service agreement is an additional cost. Be fully aware of the terms of these service agreements before entering into a long-term contract.
4. Payment Options
A lab should choose lab equipment suppliers that meet its payment needs now but also have the flexibility to meet needs should they change. Many labs prefer to pay vendors on a monthly or quarterly basis, but some suppliers demand immediate payment and will otherwise apply interest charges.
5. Discounts and Surcharges
Interest charges are not the only kinds of hidden fees related to lab equipment, so it is crucial to read the fine print. Additionally, seek a supplier that offers bulk and loyalty discounts. The best suppliers can provide a wholesale discount regardless of order size or amount, and loyalty discounts are a key benefit of a long-term relationship with a supplier.
The most important aspect of choosing the right lab equipment suppliersis to choose the partner that is the right fit for the particular lab. Small labs should typically target suppliers of a similar size because they will value that business as a priority.
No matter what your lab supply needs are, we believe we fit the bill and can provide the level of affordability and service you have been looking for. Contact us today to learn more about how Cen-Med Enterprises can serve as your lab equipment supplier.